January Employee Highlight – 2013

Laura Hall joined the Online Stores family in 2008 after a company she worked for closed. Laura has worked in a variety of roles, making an impact in each, and continues to be an integral part of the Customer Service  Department.

Prior to working at Online Stores, Laura, worked for RTI which was a donation call center, making outbound calls, much like that of a telemarketer. She worked at this company along side fellow supervisor, Marcia  Miller, for a period of five years up until the company closed its doors for good. At RTI, Laura, was responsible for monitoring outbound calls made by other reps to the potential donors, for quality assurance purposes.

Once RTI closed, Laura came to Online Stores and joined the customer service department in 2008. Laura was first hired on as a Customer Service Representative and worked in this position for a little under a year before  being promoted to a Customer Service Supervisor. Once the CS2 division was added, Laura supervised the outbound aspect of the department for several years before being promoted to the Merchandising Manager. Laura  worked as the manager for about a year before taking her skills back to customer service, and helping them continue improving and moving towards the next level. More recently, Laura has also began supervising the custom aspect of  customer service.

When Laura is not working she enjoys spending time with her husband and daughter. They love to shop, especially for great deals on eBay. Laura has bought several of her vehicles on eBay! Thanks, Laura!

One response

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